Elevait Refund Policy

Brand Name: Elevait

Throughout this Refund Policy, the terms “Elevait”, “we”, “our”, and “us” refer to Pract Digital Innovation Lab, the owner and operator of the Elevait platform.

1. Purpose

This Refund Policy explains when refunds may be available for purchases made through Elevait and how refund requests are handled.

Because Elevait provides personalised digital products and AI-powered services, refunds are subject to the conditions outlined in this Policy.

By purchasing any paid product or service from Elevait, you agree to this Refund Policy.

2. Digital Products and Services

Elevait provides digital products and services, including but not limited to:

AI CV Builder
AI CV Review & Revamp
AI Cover Letter Generator
Human Expert Review
Downloadable career documents
Other digital career services offered on the platform

Most products are generated specifically for each user based on information provided during the creation or review process.

3. General Refund Policy

Due to the personalised nature of our digital products and services, purchases are generally non-refundable once the purchased service has been successfully delivered or the digital product has been made available to your account.

We encourage you to carefully review your information before completing your purchase.

4. When You May Be Eligible for a Refund

You may be eligible for a refund if:

your payment was successfully processed but the purchased service was not delivered because of a technical issue caused by Elevait;
you were charged more than once for the same purchase;
you were charged for a service that was not provided;
an error occurred during payment that resulted in an incorrect transaction; or
a refund is required under applicable consumer protection laws.

Each request is reviewed individually.

5. Situations Where Refunds Are Not Normally Available

Refunds will generally not be provided where:

you change your mind after purchasing;
you no longer need the document or service;
you are dissatisfied with the outcome because of inaccurate or incomplete information that you provided;
you fail to review your document before downloading it;
you experience unsuccessful job applications, interview outcomes, or employment decisions;
you purchased the wrong service by mistake; or
you have already downloaded or accessed the purchased digital product without any technical issues attributable to Elevait.

Elevait cannot guarantee interviews, employment, promotions, admissions, visa approvals, or other career outcomes.

6. Human Expert Review

Refund requests relating to Human Expert Review will generally not be approved once a reviewer has commenced work on your document.

If the service cannot be delivered because of an issue on our side, we may offer:

a replacement review;
a service credit; or
a refund, where appropriate.

7. Failed or Interrupted Transactions

If a payment fails or is interrupted:

no charge should be applied unless confirmed by the payment provider;
if funds are deducted but the service is not activated, please contact our support team;
we will investigate the transaction with the payment provider before determining the appropriate resolution.

8. Duplicate Payments

If you accidentally make duplicate payments for the same service, please contact us as soon as possible.

Once verified, duplicate payments will normally be refunded to the original payment method.

9. How to Request a Refund

To request a refund, please contact our support team and provide:

your full name;
the email address associated with your account;
your transaction reference;
the date of purchase;
the product or service purchased; and
a description of the issue.

Providing complete information helps us investigate your request more quickly.

10. Refund Review Process

After receiving your request, we will:

acknowledge receipt of your request;
investigate the transaction;
review any relevant technical logs or payment records;
determine whether your request meets the conditions of this Policy; and
notify you of our decision.

We may request additional information where necessary to complete our review.

11. Approved Refunds

If your refund request is approved, the refund will normally be processed using the original payment method where possible.

The time taken for funds to appear in your account depends on your payment provider or financial institution and is outside Elevait’s control.

12. Chargebacks

If you believe a payment has been processed incorrectly, we encourage you to contact us before initiating a chargeback through your bank or payment provider.

Initiating an unnecessary or fraudulent chargeback may result in temporary suspension of your account while the matter is investigated.

13. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our Services, legal requirements, or business practices.

The latest version will always be available on the Elevait website.

14. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us.

Platform: Elevait

Owner and Operator: Pract Digital Innovation Lab

Website: https://elevait.ng

Support Email: support[at]elevait.ng

Effective Date: 5th October 2026
Last Updated: 31st July 2026
Version: 1.0