Elevait Privacy Policy

Brand Name: Elevait

Primary Business: AI-powered career services platform

Jurisdiction: Federal Republic of Nigeria

Throughout this Privacy Policy, the terms “Elevait”, “we”, “our”, and “us” refer to Pract Digital Innovation Lab, the owner and operator of the Elevait platform.

1. Introduction

Pract Digital Innovation Lab (“Pract Digital”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Elevait collects, uses, stores, shares, and protects your personal information when you use our website, products, and services.

It also explains your privacy rights and the choices available to you.

By using Elevait, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to:

the Elevait website;
user accounts;
AI-powered services;
CV Builder;
CV Review & Revamp;
Cover Letter Generator;
Human Expert Review;
customer support;
marketing communications; and
all related services operated by Pract Digital Innovation Lab.

3. Information We Collect

We collect information to provide, improve, secure, and personalise our Services.

Personal Information

Depending on how you use Elevait, we may collect:

full name;
email address;
phone number;
account credentials;
profile information;
payment status and transaction references;
communication preferences; and
customer support enquiries.

We do not store your payment card details.

Career Information

To provide our Services, we may collect information contained in your career documents, including:

employment history;
education;
professional summary;
skills;
certifications;
achievements;
references;
projects;
career objectives; and
other information you choose to include.

Uploaded Files

You may upload:

PDF documents;
Microsoft Word documents (.docx);
PNG images; and
JPG images.

These files are processed solely to provide the requested service.

Technical Information

We may automatically collect:

IP address;
browser type;
device information;
operating system;
screen resolution;
language settings;
referring website;
pages visited;
click activity;
session duration;
error logs; and
diagnostic information.

4. Cookies and Similar Technologies

Elevait uses cookies and similar technologies to provide essential platform functionality, improve user experience, understand how our Services are used, measure performance, and maintain platform security.

Cookies are small text files stored on your device when you visit our website. We also use similar technologies such as local storage, session storage, web beacons, pixels, and analytics tags.

Essential Cookies

Essential cookies are required for the operation of the platform and cannot be disabled through our cookie preference centre.

These cookies support functions such as:

user authentication and secure login;
account session management;
fraud prevention and security monitoring;
payment processing;
load balancing; and
remembering your cookie preferences.

Functional Cookies

Functional cookies help personalise your experience by remembering:

language preferences;
accessibility settings;
recently viewed pages;
saved preferences; and
draft information where applicable.

Analytics Cookies

With your consent where required, we use analytics technologies to understand how users interact with Elevait.

These technologies help us improve:

website usability;
page performance;
feature adoption;
navigation;
content quality; and
overall user experience.

We currently use:

Google Analytics 4 (Google LLC) to measure website usage and performance.
Microsoft Clarity (Microsoft Corporation) to understand user behaviour through anonymous heatmaps, session recordings, and interaction analytics.

Analytics information is aggregated wherever possible and is not intended to identify individual users.

Marketing Cookies

If we introduce marketing campaigns, and where required by law, we may use marketing cookies to:

measure advertising performance;
understand campaign effectiveness;
personalise advertising;
measure conversions; and
improve audience targeting.

Marketing cookies will only be activated after you provide your consent.

5. Cookie Consent

When you first visit Elevait, you will be presented with a Cookie Consent Banner.

You may choose to:

Accept All Cookies;
Reject Non-Essential Cookies; or
Customise Cookie Preferences.

Your preferences can be updated at any time through the Cookie Settings available on the website.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. How We Use Your Information

We use your information to:

create and manage your account;
provide our Services;
generate career documents;
analyse uploaded CVs;
improve ATS compatibility;
generate cover letters;
process payments;
deliver purchased documents;
provide customer support;
improve platform performance;
maintain security;
detect fraud;
comply with legal obligations;
communicate important service updates; and
improve our products and services.

We only process your information where there is a lawful basis for doing so.

7. AI Processing

Elevait uses artificial intelligence to provide its core Services.

Depending on the feature you use, your information may be processed using trusted AI service providers, including:

Anthropic Claude;
OpenAI; and
other AI providers that may be introduced in the future.

AI processing may be used to:

generate CV content;
analyse uploaded CVs;
identify ATS compatibility issues;
improve CV wording;
generate cover letters;
recommend improvements;
summarise career information; and
assist users in creating professional career documents.

Your information is processed only for the purpose of providing the Services you request.

We do not use your personal information, uploaded documents, or career content to train our own AI models.

We do not permit third-party AI providers to use your submitted content to train their public AI models where data processing controls are available.

AI-generated content should always be reviewed by you before use.

You remain responsible for verifying the accuracy of all generated documents before submitting them to employers.

8. Human Expert Review

If you purchase a Human Expert Review, your career documents will be shared with an authorised reviewer solely for the purpose of completing the service you requested.

All reviewers are required to maintain the confidentiality of user information and may only access documents assigned to them.

9. Legal Basis for Processing

Depending on the circumstances, we process your information because:

it is necessary to provide the Services you requested;
you have given your consent;
processing is required to comply with legal obligations;
processing is necessary to protect legitimate business interests; or
another lawful basis applies under applicable data protection laws.

10. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

payment providers;
cloud hosting providers;
authentication providers;
email delivery providers;
analytics providers;
AI service providers;
Human Expert Reviewers;
professional advisers;
regulators; or
law enforcement agencies where legally required.

All third-party providers are expected to protect your information appropriately.

11. Data Retention

We retain your personal information only for as long as it is reasonably necessary to provide our Services, fulfil the purposes described in this Privacy Policy, comply with applicable legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

Your account information will generally be retained for as long as your account remains active. If you request that your account be deleted, we will process your request and permanently delete your account and associated personal information within 30 days, unless we are required or permitted by law to retain certain information for a longer period.

If you upload a CV or other career document for analysis but do not complete a purchase, the uploaded file will be deleted from our storage within 90 days of the upload date.

Career documents associated with completed purchases may be retained while your account remains active so that you can continue to access, manage, and download your purchased documents. If you request the deletion of your account, these documents will also be deleted unless we are required to retain them to comply with legal or regulatory obligations.

Transaction records, invoices, and payment references may be retained for the period required under applicable accounting, taxation, anti-fraud, and other legal requirements. Elevait does not store your payment card details, which are processed securely by our authorised payment service providers.

Customer support communications may be retained for as long as reasonably necessary to respond to enquiries, investigate complaints, improve our Services, and comply with legal obligations.

Technical logs, security records, and system monitoring information may be retained for a reasonable period to maintain platform security, investigate incidents, prevent fraudulent activity, and support the reliable operation of our Services.

Information collected through analytics and similar technologies is retained in accordance with the retention settings of the relevant analytics provider and is generally used in aggregated or pseudonymised form to help us understand how users interact with the platform and improve our Services.

Where personal information is no longer required for the purposes for which it was collected, we will securely delete, anonymise, or otherwise dispose of it in accordance with our internal data retention and disposal procedures.

12. Data Security

We implement reasonable technical and organisational measures designed to protect your information from:

unauthorised access;
disclosure;
alteration;
loss;
misuse; and
destruction.

While we take security seriously, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. International Data Transfers

Some of our service providers may process information outside Nigeria.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an appropriate level of protection.

14. Your Privacy Rights

Subject to applicable law, including the Nigeria Data Protection Act (NDPA) 2023, you may have the right to:

access your personal information;
request correction of inaccurate information;
request deletion of your personal information;
withdraw consent where processing is based on consent;
object to certain processing activities;
request restriction of processing;
request a copy of your personal information in a portable format where applicable;
lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent supervisory authority; and
request information about how your personal information is processed.

We will respond to valid privacy requests within the time required by applicable law.

15. Children’s Privacy

Elevait is not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

If we become aware that personal information has been collected contrary to this Policy, we will take appropriate steps to remove it.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through appropriate channels where reasonably practicable.

The latest version will always be published on the Elevait website.

17. Contact Us

If you have questions about this Privacy Policy or how we process your personal information, please contact us.

Platform: Elevait

Owner and Operator: Pract Digital Innovation Lab

Website: https://elevait.ng

Support Email: support[at]elevait.ng

Effective Date: 5th October 2026
Last Updated: 31st July 2026
Version: 1.0